Frequently Asked Questions

Everything you need to know about your Nattou shopping experience.

What is the standard shipping time for my order?

We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

How can I return an item that doesn't fit?

We offer a 30-day return policy. Items must be in their original condition with tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

What materials are used in Nattou apparel?

We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and ethically sourced wool to ensure both comfort and durability.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you ship internationally?

Yes, Nattou ships to over 50 countries worldwide. International shipping costs and delivery times are calculated at checkout based on your specific location.