Returns & Exchanges

At Nattou, we want you to be completely satisfied with your purchase. If your fashion pieces aren't the perfect fit, you can return or exchange unworn items with original tags within 30 days of delivery.

1

Initiate Your Request

Log into our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Attach the Label

Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier partner and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing